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Alexa not Working on Firestick: Causes and How to Fix

If your voice commands aren’t being heeded all of a sudden, you may be wondering what could possibly be causing Alexa to not work on Firestick.

Alexa voice commands could stop working on Firestick for a couple of reasons. One, it could be due to damage to the remote or outages in the Amazon servers. Other possible reasons include an unstable internet connection and Alexa not being able to detect the user’s voice.

Read on to find out more about these possible causes and how to troubleshoot each one.

Why Is Alexa not Working on Your Firestick?

Here are some possible factors contributing to Alexa not working on your Amazon Firestick. You’ll also find a few simple tips and tricks to address each problem so you can get your remote up and working once again.

1. Firestick Remote is Damaged

The first possible reason why the Alexa voice command on your Firestick remote isn’t working as it should is a faulty remote.

This could be because you recently dropped the remote or bumped it into a hard surface.

Another possible reason the remote isn’t responding is if it came in contact with water or other liquids. The moisture may have seeped inside and damaged the inner workings of the remote control, rendering it inoperable.

How to Fix it

The surefire way to fix this issue is to replace your Firestick remote. Yet, this may not always be possible due to budget issues or difficulty finding a suitable model.

So, before shopping for a replacement, try this first: use another remote and see if Alexa works or not. If you don’t have a spare remote readily available, ask one of your friends who owns a Firestick and ask if you could borrow theirs.

Once you’re sure that the issues you’re having with Alexa are due to the remote, contact Amazon customer support to schedule a repair.

If the remote can’t be repaired, your final resort will, then, be to buy a new remote for your Firestick.

2. Alexa Can’t Detect Your Voice

For Alexa’s voice command features to function properly, it needs to be able to detect your voice. Still, many users insist on holding the remote away from their mouths when speaking.

So, your remote control problem may be as simple as that.

Another possible cause for Alexa not picking up on your voice is if you haven’t properly set up the voice ID settings.

How to Fix it

Let’s start with the obvious. The next time you use the Firestick remote, move it closer to your mouth so it can clearly pick up on what you’re saying.

If that doesn’t work, move on to the next step: setting up voice ID through the Alexa app on your phone.

If you don’t already have the app installed, look for it in the Google Play Store or the App Store. Once you’ve downloaded the app, launch it, then do the following:

  1. First, tap ‘More,’ followed by ‘Settings.’
  2. Next, select the ‘Your Profile and Family’ option from the menu.
  3. Then, tap ‘Profile.’
  4. Finally, click on ‘Add Your Voice.’
  5. Now, check whether the remote is working.

3. Amazon Server Is Down

As with all of Amazon’s online services, Alexa relies on constant communication with the company’s servers to operate.

It may be hard to believe, but even huge companies, such as Amazon, face serious lagging issues and disconnectivity with their servers. This may be the reason why you’re experiencing issues with Alexa on your Firestick.

How to Fix it

If an Amazon server outage is the reason behind the problem with Alexa, there really isn’t much you can do except wait for Amazon to resolve the issue.

The good news is that you won’t have to wait long since mega-companies like Amazon typically don’t leave issues like this unresolved for very long.

Read more: Alexa app not working

4. Internet Connection Issues

Since Alexa relies on Amazon’s servers, it stands to reason that it also depends on your internet connection to get in contact with those servers.

This means that if your internet connection is unstable or not working at all, then your Firestick’s Alexa feature won’t work.

Problems with your internet connection could be a result of scheduled network maintenance being carried out by your service provider. However, it could also be due to a faulty or damaged router.

How to Fix it

To check whether your internet connection is behind the problem, try to connect your Firestick to a different network. Then, see if Alexa works.

Another troubleshooting measure you can take is to restart your router.

If all else fails, that means it’s time to contact your internet service provider’s technical support hotline.


Is Alexa not working on your Firestick? In this post, we covered several possible reasons that could be behind this problem.

So, the next time your remote is acting up, use our handy guide to walk you through all the troubleshooting tips. Hopefully, your remote will be up and running on your Firestick in no time!