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Fire Stick Won’t Scroll (Causes and How to Fix)

I’m an Amazon Fire Stick owner and I recently encountered a scrolling issue that had me feeling frustrated and stuck. After doing some digging and researching, I was able to find a solution that worked and now I’m here to share my experience, as well as a few other tips and tricks I discovered. So, if you’re having a similar issue, stick around and read on to find out what worked for me and how you can troubleshoot the issue on your own.

Your Fire TV might not scroll because of an issue related to the remote. The batteries might have gone bad, or the remote itself might be malfunctioning. 

The device could be freezing because of too much data, or you might have a minor software issue that is stopping your device from scrolling and working as it should. Moreover, the device might be freezing because it’s updating itself or loading. 

– A weak Wi-Fi signal, low battery, or a damaged remote can cause your Fire Stick to freeze and not scroll.
– Try replacing the batteries, checking your internet connection, and restarting your Fire Stick to fix the issue.
– If none of these solutions work, contact Amazon for assistance.
– If your Fire Stick is faulty, Amazon might replace it for you.

Why Won’t My Fire Stick Scroll?

Your Fire Stick is an excellent device, but it’s not invincible. Sometimes, the screen gets frozen while an app is launching or streaming, and no matter how much you try to scroll to unfreeze it, the device remains unresponsive. 

Finding the right solution requires understanding why the Fire Stick isn’t responding in the first place. Here are some reasons why you might experience this. 

  • Your Fire Stick is updating itself. If you’ve set up automatic updates, your device will load these updates once it’s connected to the server. During this period, it won’t scroll, and the process can take a few minutes until all updates have been installed and your device is ready to work. 
  • Your remote might be the reason why your Fire Stick isn’t responding. The batteries tend to drain fast, and the device itself might not be paired with the remote, and this is why you can’t scroll. 
  • A slow or bad internet connection might cause your Fire Stick to freeze. As a result, the app fails to load, and the screen gets frozen. 
  • A particular app might freeze, and you can’t scroll because of a technical problem with this app
  • You might not be able to scroll if your Fire Stick is overloaded. This device has limited RAM and memory, and it freezes when there are too many processes to handle. 
  • There might be a technical glitch in your Fire Stick, and this is why it can’t work.

How Can I Get my Fire Stick to Scroll?

Getting your Fire Stick to work again is easy if you understand the real problem. In some cases, a few button presses might solve the issue. However, you might have to work a little harder in other cases. So here are some solutions to try if your Fire Stick won’t scroll. 

  • If you see that the Fire Stick is updating, just wait. Getting the device to work properly takes a few minutes, but interrupting the updating process can lead to technical glitches. 

The loading screen might stay on for up to 10 minutes. However, if it stays longer, you can move on to another solution to get your Fire Stick unstuck. 

  • Check the remote batteries. You can replace them and try to scroll. If this doesn’t work, you should ensure that your remote is paired with your device. 

Go to Settings, and make sure that you’re using the same remote you’ve paired with your device, in case you have multiple remotes. 

  • Improve your Wi-Fi signal by moving the router closer to your device or using an HDMI extender. You can also try upgrading the internet speed to make sure that the device doesn’t freeze. 
  • If your Fire Stick freezes when you stream a certain app, clear the cache and data of this particular app, and then restart your Fire Stick. 

Deleting the data will delete all your preferences but will reduce the load on your device. If the problem persists with a particular app, try to uninstall and reinstall it. 

  • Check the connections of your Fire Stick. Try a different power source or a different USB cable, as the device might not be receiving enough power from the current connections. You should also check the HDMI cable and replace it if it seems bent or broken. Connect the cable to a different HDMI port and see what happens. 
  • Restart your Fire Stick. There’s no power button to restart your device, but you can unplug it and then plug it in again to restart it. You can also restart it from the remote by pressing the Home and Play button together for 5 seconds. 

If nothing works and your Fire Stick won’t scroll after trying all these solutions, then it’s time to contact Amazon. Amazon has reliable customer service, and the representative will guide you to the troubleshooting page. Your device might be faulty, and in this case, you can have it replaced. 


Your Fire Stick can sometimes freeze, and you won’t be able to scroll. However, this could happen if it’s loading an app with a weak Wi-Fi signal or it’s updating its operating system. Also, you might not be able to scroll if your remote is low on battery or damaged. 

Before asking for a replacement, check your internet connection, power connection, and HDMI connection. If nothing works, then it might be time to get a new device. 

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