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Fire TV Remote Update Stuck (Causes and How to Fix)

I’m an owner of a Fire TV, and I know I’m not alone in the frustration that comes with a stuck remote update. I recently had a problem where the remote would not update and I was determined to find a solution. After a lot of research and trying out a few tricks, I was able to successfully get my remote updated. In this blog post, I’m going to share what I did to fix the issue, as well as other solutions that I found in my research.

There are different solutions depending on the cause. Your Fire TV remote update might get stuck for reasons such as improper connection or low batteries. For that matter, there are plenty of ways to solve the problems.

Fire TV remotes may get stuck during an update due to low batteries or an improper connection.
To fix the issue, replace the batteries, check the connection, and reset the remote.
For the basic edition remote, press and hold Home while pressing Menu three times.
For the first generation Alexa Voice Remote, press and hold both the Left button and the Menu button for about 12 seconds.
For other types of Alexa Voice Remotes, press and hold the Left button, Menu button, and Back button for about 12 seconds.

Fire TV Remote Update Stuck – 3 Main Causes

If your Fire TV remote got stuck during an update, most probably it’s due to one of these three reasons:

  1. Your remote isn’t connected properly to the Fire TV.
  2. The batteries in your remote are drained.
  3. Your remote needs resetting.

How to Fix a Stuck Fire TV Remote?

No matter what the causes are, don’t panic. There are several ways to fix the problem, depending on the cause, including: 

  1. Replace the Batteries

Your remote might get stuck during an update because the batteries are drained out. Though this seems so obvious, it’s the number one reason for such a problem.

To fix this problem, simply replace the batteries, and try updating again. Hopefully, it works. If not, restart your Fire TV and try again.

  1. Restart Your Remote

Restarting any device can solve problems. You can also restart your Fire TV remote by disconnecting the power cord. After 30 seconds, plug the cord again and reconnect to the network.  

  1. Check the Connection

A faulty connection between the remote and the Fire TV may be the cause of the problem. The most basic step to take is to get rid of all obstacles between the two devices. Your wireless remote still requires space to be able to connect to the Firestick. 

  1. Reconnect the Remote

Another option is to refresh the connection between the remote and the Firestick. Unpair the devices and pair them again. This should do the trick, and here’s how:

  1. You can use another firestick remote or your phone as a virtual remote.
  2. Open Settings, and select “Controllers & Bluetooth Devices”
  3. Tap “Amazon Fire TV Remotes”.
  4. Scroll down the menu to select the stuck remote. If you have only one remote, it’ll most probably be called “Amazon Fire TV Remote”.
  5. Press Select, and you’ll notice that your remote disappears from the list.
  6. Scroll further down to “Add New Remote”.
  7. On the unpaired remote, press and hold the Home button.
  8. Your Firestick will prompt you.
  9. Press “Select” on the other remote or phone.
  10. This should re-pair the remote to the Fire TV and hopefully solve the problem.
  11. Reset Your Remote

The last thing to do if nothing works is to reset your remote. This should be enough to restart the hardware and internal software of your remote. However, the steps you take to reset your remote differs according to the type of your remote.

How to Reset Your Basic Edition Remote

If you have the basic edition remote, simply follow these steps to reset it and repair the problem:

  1. Press and hold Home while pressing Menu three times.
  2. Release the Home button.
  3. Press Menu nine times in a row.
  4. Remove your remote’s batteries.
  5. Unplug the Fire TV for about 60 seconds.
  6. Re-insert the batteries in your remote. 
  7. Plug the Fire TV again.
  8. When you get the home screen, press the Home button and keep holding it for about 40 seconds.
  9. After 60 seconds, you’re all set.

How to Reset the First Generation Alexa Voice Remote 

This is a different type of remote that requires different steps. Remember that this remote doesn’t include power or volume buttons. Here’s how to reset this type of remote:

  1. Unplug the Fire TV for 60 seconds.
  2. Press and hold both the Left button and the Menu button for about 12 seconds.
  3. Release both buttons and wait for about five seconds.
  4. Remote your remote’s batteries.
  5. Re-plug the Fire TV.
  6. After about 60 seconds,re-insert the batteries in your remote.
  7. Press Home on your remote. 
  8. If this doesn’t work, press and hold Home for about 10 seconds.

How to Reset the Other Types of Alexa Voice Remotes

This is how to reset the Alexa Voice Remote that has power and volume buttons, the Alexa Voice Remote Lite, and the Fire TV Alexa Voice Remote.

  1. Unplug the Fire TV for about 60 seconds.
  2. Press the Left button, Menu button, and Back button and hold for about 12 seconds.
  3. Release all three buttons.
  4. After five seconds, remove the batteries of your remote.
  5. Re-plug the Fire TV.
  6. After 60 seconds, re-insert the batteries into your remote. 
  7. Press Home.
  8. If the LED indicator blinks, you’re all set. If not, press and hold the Home button for about 10 seconds.


What if my Fire TV got stuck while updating? What are the causes and how to fix them? This problem might be caused by the lack of connection between the remote and the Fire TV or drained batteries.

You can fix the problem by replacing the batteries, repairing the connection between the devices, or resetting the remote. 

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