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Fire TV Unable to Connect to Server (Causes and How to Fix)

It’s frustrating when your Fire TV won’t connect to the server. I know from experience! I recently encountered this issue and I was determined to find a solution. After some research and trial and error, I found a few tips and tricks that seemed to work.

In this post, I’m going to share what I learned and how I was able to successfully connect my Fire TV to the server. I will also be including other solutions that I discovered along the way.

Your Fire TV might be unable to connect to the server because of the poor signal. However, if the signal is good, there might be a problem with your HDMI cable. Your device could also be overheating, or there might be a problem with the remote, and this is why your device can’t connect. 


  • Poor signal and damaged HDMI cables are possible causes of your Fire TV not connecting to the server.
  • To troubleshoot the issue, check your Wi-Fi connection, try using an Ethernet cable, replace your HDMI cable if it’s damaged, and disconnect and unplug your Fire TV every few hours to avoid overheating.
  • If the problem still persists, you can try resetting your Fire TV to factory defaults to solve the issue.
  • Make sure to back up any personal information before resetting the device.

Why is My Fire TV Unable to Connect to the Server?

Fire TV brings you tens of streaming apps, and it’s pretty easy to set up. However, this little device will be useless without an internet connection. 

Your Fire TV won’t connect to the server for several reasons. 

  • Your Wi-Fi network is poor, and the device is receiving a poor signal, so it can’t connect. 
  • The HDMI cable you’re using is damaged or torn. As a result, it won’t be able to connect the device properly, so it will show an error message. 
  • Your device is overheating. The TV generates heat after long hours of working. This device lacks air circulation, so it will naturally overheat with extended use. 
  • Your Fire Stick remote is damaged. No matter how much you try to connect it to the server, the device remains unresponsive because of an internal error. 

What Should I Do if My Fire TV is Unable to Connect to the Server?

Being unable to connect your Fire TV to the server is definitely a bummer, but there are some solutions you can try. Since you don’t know the real cause of the problem, you can try each one of them and see how it works. 

Network Problem

Your Fire TV might not be able to connect to the server because of a problem with your Wi-Fi connection. This is why you should check your router and test your connection before attempting to do anything else.

For example, try to connect another device to the network and see if it works. You should also check the number of devices connected to the router. If you have reached the maximum limit, you might need to disconnect a couple of them. 

Check out your Fire TV surroundings. If it’s far away from the router or there are too many obstacles, they can affect the connection. Try to move the router to a closer location and remove any electronics like telephones and baby monitors

If the connection seems fine, you can try to use an Ethernet cable. This will usually solve the problem if it is unable to connect because of a poor signal. 

Bad HDMI Cable

After checking the network connection, it’s time to look at your Fire Stick itself. The problem could be with your HDMI cable if it’s broken, bent, or if you’re not using the original cable. 

Unfortunately, there’s nothing you can do to fix a broken HDMI cable. If it’s damaged, you’ll have to replace it. 


Although it’s tempting to use your Fire TV all day long, you should remember that this device can easily overheat with extended use. Therefore, it’s recommended to disconnect and unplug your Fire TV every few hours to avoid internal damage. 

Bad Remote

Your remote might be paired with another network or hasn’t been properly paired with your Fire TV. In this case, you should re-connect it by following these steps. 

  • Press and hold the Home button. 
  • Wait until the word “Forget” appears on the screen and press it to unpair the remote. 
  • Re-pair the remote and select the same Wi-Fi network that you’re using for the device. 

Malfunctioning Fire TV

Nobody really knows what causes a code error in a Fire TV, but it can happen for several technical reasons. In this case, a simple reset will solve the issue. 

However, if you choose to do this, you need to understand that all your personal information and preferences will disappear. Nevertheless, it can be the only solution if you’ve tried everything else. You can follow these steps to reset your device and enjoy your favorite streaming app. 

  • Click on Settings and then click on System. 
  • Scroll down the menu until you find Reset to Factory Defaults. 
  • Click Reset and wait for up to 10 minutes until the restoration process is complete. 
  • Insert your new sign-in information and connect your device. 


Without being connected to the server, your Amazon Fire TV won’t be able to stream any apps. This usually happens because of a problem with the internet connection, but there could also be an issue with your cable, Fire TV device, or remote. 

Yet, this problem can be solved using several easy steps. Try them, and one of them should work. 

Read more: FireTV goes back to home screen