You know your Samsung TV is reliable, but there are times when it suddenly freezes. If it happens only once, it’s probably not a big deal. You could just turn it off and then turn it on again.
But if this happens frequently, it’s better to know the problem. Good thing there are easy ways to find out and fix it.
Why Is Your Samsung TV Freezing?
If you find your Samsung TV suddenly freezing, do not panic. Unfortunately, this does happen sometimes, and there’s almost always a legit reason.
The following are some reasons your Samsung TV is freezing and what you can do when that happens.
- Internal Glitch
If this is the first time your TV has done this, it may just be a simple internal error. When this happens, try to soft reset your TV.
To fix this, perform a restart by simply turning off your TV and unplugging the plug from the wall socket so that there is no power going to the TV. Now, wait for about at least 60 seconds, and then turn it on again.
If it goes back to normal after the restart, you have nothing to be worried about.
- Unstable WiFi connection
If your Samsung TV is connected to the internet and it suddenly freezes, check your internet connection or WiFi modem.
Additionally, check the internet connection on your other devices, such as your smartphones or laptops. The WiFi may be the problem if the connection is also down on these.
To fix this:
- Reset your modem/router by turning it off.
- Wait for one minute, and then turn it on again.
- After a while, try to see if your TV has stopped freezing.
If the WiFi connection seems to be working on your other devices, just not on your Samsung TV, the problem is probably with your TV. So proceed to the next possible reason.
3. Streaming Apps Need An Update
You may have had your Samsung TV for a while and installed some streaming apps like Netflix.
If you notice your TV freezing, the reason could be that the apps you’ve installed need to be updated.
To do this, update your installed apps by going to the home screen. Find and select Apps, and then go to Settings. From there, look for “Auto-update” and click on that. Then, just follow the prompts that come after to update all your apps.
4. Software Needs Updating
Another probable reason your TV is freezing is that its software may not have updated automatically. Updated software is important for your TV to function well.
You may set automatic software updates by going to Settings. From there, select Support, Software Update, and then Auto Update.
If you’re connected to the internet, you may update your TV software manually as soon as updates become available.
To do this, go to Settings and select Support, Software Update, and then Update Now.
This will allow new updates to be downloaded and installed without turning off your TV. When the update ends, your TV will restart on its own. You can then exit and play your TV normally.
5. Loose Cables
Another reason could be that the physical cables at the back of your TV have become loose or disconnected.
To fix this, check if the cables are connected properly to the TV. You may check the user manual to ensure everything is in place.
6. Physical Wear and Tear
Freezing can be caused not just by internal errors or software problems but also by the physical condition of your Samsung TV.
It may be freezing because it’s overheating, or it may have accumulated dust over time. You may check for overheating by feeling your TV and checking if it’s too warm to the touch.
To fix this, let the TV rest by turning it off and unplugging it. After about a few hours, turn it on again and check if it still freezes.
If dust is the problem, gently clean your Samsung TV by wiping it with a dry microfiber cleaning cloth. You may then try to restart it and check again for freezing. Make sure to keep your TV dust-free from now on to avoid this problem.
7. Needing A Factory Reset
Okay, so you’ve checked all the previous reasons and have tried fixing your TV according to the instructions, and yet it still keeps on freezing. What do you do?
As a last resort, you can reset your TV’s factory settings.
This is suggested as a last resort because this step will change back your TV settings to the original. Unfortunately, this means you may lose any changes you’ve made to your TV settings.
To do a factory reset, go to Settings, click on General, select Reset, and then enter your PIN. The default PIN is 0000. Select Reset again, and then press OK. Your TV will then restart automatically.
If All Else Fails
When your Samsung TV freezes, do not panic. There are many reasons why this happens, as listed above. However, you will find that troubleshooting and addressing the problem is simple enough.
But if all else fails, remember that you also have the option to take your TV to a Samsung Support Center for checking.
If your TV has been working for you for some time already and it now keeps freezing, it may also be possible that it’s getting old and may need to be replaced.