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TV Menu Not Working: Causes and How to Fix It

As a frustrated owner of a flat screen TV, I found myself recently trying to figure out why my TV’s menu wasn’t working. After doing a bit of research and testing out some tips and tricks, I was able to get my TV’s menu back up and running. I’m now writing this blog post to share what I learned, as well as other solutions I discovered, in case you’re also having trouble with your TV’s menu not working.

In this post, I’ll discuss the possible causes of your TV’s menu not working as well as how to fix it. So if you’re having trouble getting your TV’s menu to work, keep reading to find out what could be causing the issue and how to fix it.

If your TV menu randomly pops up or won’t budge at all, the cause is probably (1) a faulty remote, (2) a bug or glitch in its software, or (3) hardware issues. 

IssuePossible CausesSolutions
TV Menu Not Working1. Faulty remote– Replace batteries
– Press buttons rapidly for a minute
– Remove objects blocking signal
2. Bug or glitch in software– Reset the TV’s setting from store to home mode
– Deactivate auto-launch settings
– Restore the TV to factory settings
– Update the TV’s software
3. Hardware issues– Contact a professional
– Keep service or warranty cards
Tips to Avoid
Serious Hardware
Damage1. Invest in surge protectors– Protect the TV from power fluctuations
2. Keep the TV dust-free– Regularly wipe the TV’s surface with a moist microfiber cloth
3. Place the TV safely– Choose a location less likely to be damaged by external forces

Why is the TV Menu Not Working? And How Can I Fix It? 

Step 1: Check the Remote 

This is perhaps the first and easiest way to start troubleshooting. Drained batteries or accumulated dirt beneath your remote’s pad can prevent it from touching its corresponding bottom contacts.

You can start fixing this by doing the following:

  • Replace your remote’s batteries with new ones. .
  • Press the button rapidly for about a minute to remove particles between the buttons and contacts. 
  • Remove any object that blocks the signal between your remote and the TV’s receiver.    

Step 2: Reset the TV’s Setting From Store to Home Mode 

Regardless of their brand, most TV models have a ‘store mode.’ It allows TVs displayed in stores to flash a cycle of its features without any input or command. Sometimes, dealers forget to reset purchased TVs in their Home Mode, making the menu occasionally pop up. 

Follow the steps below to reset your TV’s store mode: 

  • Go to Settings > General or All Settings 
  • Click on Mode Setting 
  • Choose Home Mode 

Step 3: Deactivate Auto-Launch Settings

Control Centers help your devices integrate into components of a home entertainment set-up. 

Popular brands like Samsung have launched their Smart Hub, which lets you organize your applications and connect your TV to other devices and the internet. On the other hand, LG also has its Simplink, which allows its TVs to connect to HDMI cables and audio devices more smoothly. 

Though convenient, control centers can sometimes interfere with the set-up of your TV. Most control center software puts auto-lunch as default. You can change that by doing the following. 

  • Go to Settings > General or All Settings 
  • Click on Additional Settings 
  • Choose Home Settings 
  • Disable Auto-launch feature  

Step 4: Restore the TV to Factory Settings 

To clear any bugs or glitches that are causing your TV Menu to freeze, try restoring your TV to factory settings. 

  • Go to Settings > General
  • Choose Reset to Initial Setting
  • Enter the passcode (the usual default passcode for TVs is 0000) 
  • Confirm the reset 

An outdated software issue might also cause some bugs or glitches. To prevent this, keep your TV’s software up to date.

Here’s how: 

  • Go to Settings 
  • Click Support 
  • Choose Software Update 
  • You can turn on the Auto-Update feature so your device will not miss a beat in the latest software updates.

Step 5: Contact a Professional

If you did the measures above and the problem persists, a hardware issue might be causing it. It’s trickier to deal with and requires professional help to open your TV and check for any damage. 

Modern brands are keen on quality control, but factory defects are not rare. If this is the case, keep your service or warranty cards to see if you’re eligible for a replacement or free repair. 

Tips to Avoid Serious Hardware Damage 

Though our devices come with warranties, most only cover the device for a year, and many factors can void it too. To avoid expensive repairs, especially on your TV’s mainboard, try to do the following. 

1. Invest in Surge Protectors 

TVs have prescribed voltages. Supplying too much can damage its internal components. If power fluctuation often happens in your area, it’s best to buy a surge protector. 

2. Make Sure Your TV is Dust Free

Accumulated dust is notorious for heating issues on TV. Dust can block vents that cool the internal components of your TV.  Regularly wipe your TV’s surface with a moist microfiber cloth. 

3. Put Your TV in a Safe Location 

Most exemptions in warranties are damages from our day-to-day activities (e.g., burns, cosmetic misuse, natural disaster damage, etc.). 

It would help you, in the long run, to strategically place your TV in a place where it would be less likely to be damaged by an external force. 


Televisions have evolved through the years. Upgrades in software and hardware can cause a problem in one way or another.

Take, for example, the latest designs of LEDs.Though aesthetically pleasing, it also means that its hardware needs to be a bit compressed and thinner, thus making it less durable than its predecessor, the CRT TVs

But then again, with the right amount of preventive measures and care, you can make the most out of your LED TVs. 

Read more: TV keeps dimming