Apple is a well-known company that has created and perfected an abundance of different products that have become an intricate part of our daily lives. There are about 26 million Apple TVs used in homes throughout the United States.
With this many devices on the market, it’s only natural for them to sometimes glitch or have malfuncations. This doesn’t, however, make the issue any less frustrating when your Apple TV is going black.
There are several reasons as to why the Apple TV goes black, but the main culprit is typically the power cord or HDMI cable not connecting to the television properly.
If you’re dealing with an Apple TV screen going black, there are several fixes that can correct the problem quickly and without much effort.
Why does my Apple TV go black?
There are a few different issues that can cause the television screen to turn black. Most of these issues are not too concerning, and can be dealt with without spending a small fortune.
The first thing you should do is to restart the television. Glitches are a regular occurrence for electronics and restarting the device can quickly resolve the issue.
With the television on, hold the Apple TV remove and press and hold down the Menu button and the screen icon button.
Keep pressed and hold down for 10 seconds. The indicator light on the television will blink continuously. At this time, release the buttons.
Unplug the television from the wall outlet and keep it unplugged for 15 to 30 seconds. Plug the television back in and let it start up.
How can I stop my Apple TV from going black?
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There are a few different solutions to try that can help prevent your Apple TV from going black. Keep in mind that you may have to try more than one solution to find the fix for your television.
Check the cables
Since the power cable and the HDMI cable are two of the most common causes of a black screen, checking these cables should be your first step.
Make sure that both cables are properly connected at both ends. If you have a different HDMI cable, swap that for the current one to see if you still have the black screen problem.
Switch Video Resolutions
On the television’s remote, press and hold down the Menu and Volume Down button for 5 seconds. Release the buttons.
The screen will show the new resolution with instructions that it will change back to the old resolution in 20 seconds. The screen will also prompt you to select the OK button if you can see the Apple logo on the TV screen.
Restore to Factory Settings
To restore the Apple TV to factory settings, you will need to utilize the iTunes app. This is done by:
- Unplug the television’s power cord and all HDMI cables.
- Ensure you have the latest iTunes installed on your computer. Download and install the latest version if yours is outdated.
- Open the iTunes app on your computer.
- Plug the mirco USB or USB-C from the back of your Apple television into your computer.
- For 3rd and 4th generation Apple TVs, plug the Apple TV’s power cord back into the outlet. If you have a 2nd generation, leave it unplugged.
- Connect your TV to the iTunes by selecting Apple TV under the locations tab.
- Click on the Restore Apple TV button.
- Let the process finish completely before removing the USB from the computer and installing it back on the TV. Plug in the rest of the cords that you removed and turn the television on to ensure it is working properly.
What if my Apple TV screen is still turning black after troubleshooting?
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If you’re still unable to fix the issue with the screen turning black, reach out to Apple’s customer support for further assistance as it may signal a malfunction with the television.
Apple offers support via their online support app, as well as over the phone at their toll-free number 1-800-275-2273.