If the audio on your Samsung TV stutters, it’s much harder to enjoy watching a television show or movie. Music will sound terrible, and you may have difficulty understanding what people say. Thankfully, there are multiple techniques that have the potential to solve this problem.
Among other things, stuttering might be caused by a loose connection, improper settings or a faulty cable. It’s possible that there’s a problem with the media source, such as a set-top box or movie player. You may need to restart this device or adjust its settings.
Keep reading if you’d like to learn about potential solutions. They range from using a different HDMI cable to updating the software on a Samsung smart TV. You’ll also find out what to do if the sound cuts out from time to time.
Why does the sound on my Samsung TV stutter?
Below are possible reasons why the sound on your Samsung TV stutters.
Audio not reaching your TV properly
It’s possible that audio isn’t reaching your television or speakers reliably. Issues with cords often trigger this phenomenon.
Bad internet connection
On the other hand, stuttering can also happen when you have poor reception or a weak internet connection. This would be more likely if the sound only stutters when you are watching content that is being streamed from the internet. If the sound still stutters when you are watching offline content such as from DVDs, it would mean that the internet connection is not the cause.
HDMI cables not plugged in properly
It is also the case that a common cause is that the HDMI cables are not plugged into the TV correctly. It would help to ensure that they are plugged in correctly. It would also help to try plugging them into different ports in case the port is faulty.
Try doing a soft reset
Often, a soft reset is all that is needed to solve issues on a Samsung TV. A soft reset does not erase any data. To soft reset a Samsung TV, you simply need to turn the TV off, then remove the plug from the wall outlet and wait for 60 seconds, then put the plug back in and turn the TV on again.
Try a software update
There is a possibility that there is a software bug causing the stuttering. You can turn on automatic software updates by going ”settings” then ”support” then “software update” and ensure ”Auto Update” is turned on. Alternatively, you can manually update over the internet by clicking ”Update now”.
Try a hard reset
A hard reset involves completely reseting the TV to its factory defaults and your data will be erased.
To do this, do the following:
- Turn on the TV and press the “Home” button on the remote
- Go to “settings”
- Then click “general”
- Then click “reset”
- You must then enter a 4 digit pin number which is 0 0 0 0 by default
- Then click ”Yes” to reset the TV
- The TV will then turn off once it has finished resetting
- You can now turn the TV back on and set it up again
Do a Picture Test
A picture test is a self-diagnostic process that allows the TV to identify the problem and find a suitable solution.
To do this, do the following:
- Press the “settings button”
- Go to “Support”
- Go to “Device Care”
- Go to “Self diagnosis”
- Then click “Picture Test”
You need to turn off motion smoothing
Some Samsung TV owners have found that their TVs have stopped stuttering after they turned off motion smoothing.
To do this do the following:
- Go to Settings then Picture then Expert Settings then Auto Motion Plus Settings also called Picture Clarity Settings.
- Select Auto Motion Plus (also called Picture Clarity) and change the setting to off.
It could also be the case that the TV is actually faulty. This would be more likely if the stuttering happens regardless of whether the content is offline or online. It would also be more likely if the problem has started suddenly despite you not changing anything else.
Additionally, it would also be more likely if it started happening since something might have broken your TV such as if it fell or became very hot.
How to stop the sound from stuttering on Samsung TV
Start by trying a different disc, channel or device. For example, play a DVD instead of watching Roku. If the problem persists, you can focus on the television, speakers and cables.
Otherwise, concentrate on troubleshooting the original audio source associated with stuttering. Keep in mind that an unreliable internet connection could cause sound issues on multiple devices.
One solution is frequently repeated in electronics advice because it fixes a wide range of technical problems.
You might stop the stuttering by unplugging and restarting one or more pieces of equipment. Try restarting your movie player, set-top box and/or television.
The same goes for internet modems and routers if you use online streaming services to watch shows.
Can a bad HDMI cable cause stuttering?
Yes, defective HDMI cords rank among the major culprits. Stuttering also becomes more likely when wires are very long. Try a different cable if possible.
Another potential solution is to reverse an HDMI cord so that the end currently plugged into your television is attached to the speaker or audio source instead. Be sure to check for loose connections as well.
Why is my Samsung TV sound cutting in and out?
There are several potential causes of this problem. One of them is a Samsung feature called Anynet. Try switching it off by navigating to “External device manager” in the TV’s “General” menu. Next, select “Anynet+”, click Enter and change the setting to “Off.”
Some Samsung TV owners report having this problem when using set-top boxes that supply sound in an unsuitable format.
You may benefit from changing the format to regular stereo. The steps differ depending on the specific box that you use.
For instance, you can find audio format options under “Video and Audio” in the “Settings” menu on Apple TV.
How to update firmware on a Samsung TV
Some recent models have built-in software that can be updated. This might solve the problem, especially if you’re using a soundbar and HDMI-ARC.
You may trigger an update by finding “Support” in the smart TV’s settings. Next, pick “Software Update.” The television will begin downloading files when you choose “Update Now.”
Always leave it on throughout this process and allow it to restart itself.