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Why Is My LG TV Stuck on Logo Screen? Causes and How to Fix

As an LG TV owner, I know how frustrating it can be when your TV is stuck on the logo screen. Recently, I ran into this issue and spent hours trying to figure out the cause and possible solutions. I’m here to share my experience and the solutions I discovered.

If your LG TV is stuck on logo screen, it’s most likely due to a problem with its firmware update. However, if the firmware is properly updated, the problem could be in the motherboard, hardware, or the operating system.

Firmware update issues are the most common cause of LG TVs
getting stuck on logo screen.
Other potential causes include problems with the
motherboard, hardware, or operating system.
Solutions include soft reset, reset from the menu screen,
reset without password, force reboot, and updating the
If all else fails, call a technician for further assistance.

3 Reasons Why Your LG TV Is Stuck on Logo Screen

When your LG TV freezes on the logo screen, there are three possible reasons:

  1. Firmware Update

The first thing you should think of is its firmware update status. This is one of the most common reasons LG TV becomes unresponsive. 

Sometimes the firmware fails to initiate an update, and other times it begins but gets interrupted for some reason. Without the recent software update, your TV won’t be able to function normally. As a result, it’ll give you the silent treatment and simply freeze on the logo screen!

  1. Motherboard Failure

But what if the firmware is updated? Then you should explore other possibilities. One of these possibilities is that there’s a problem with the motherboard. 

Connecting the TV to an insufficient power supply, for example, can cause the motherboard to fail.

  1. Hardware and System Issues

Other reasons why the TV becomes stuck on the logo screen include issues or flaws in the hardware or the operating system.

If you have a temporary problem with your operating system, it’ll most likely go away after the soft reset, which we’ll explain later.

However, if the hardware or operating systems are flawed, they’ll manifest as recurring problems that can be difficult to resolve. That’s when you’ll need to give the technician a call.

How Can You Fix an LG TV Stuck on Logo Screen?

While screaming at the TV can help you release some negative energy, sadly, it won’t solve the problem. So, we’ve compiled six different ways to fix your LG TV when it’s stuck on the logo screen:

  1. Soft Reset

You can start with a soft reset. Simply press the volume down and power buttons simultaneously until the TV reboots. It usually takes 11 to 12 seconds, and then you can let go of both buttons when you see the LG bootup logo.

Alternatively, you can hold down the power button for three seconds or until the TV turns off. Then, turn on the TV and check for the LG WebOS logo.

Both soft reset methods only rest the operating system, so they don’t completely reset the TV. If that doesn’t work, you’ll have to try resetting the entire TV using the methods listed below.

  1. Reset From Menu Screen

Check to see if you can navigate the menu screen. If you can view it:

  • Go to Settings
  • Choose General
  • Click Reset 
  • Select Confirm and enter the TV’s password
  • Select Restart
  1. Reset Without Password

We get it if you’ve forgotten your TV password or don’t recall entering one. You see, when you first set up the TV, it usually asks you to enter a password. 

If you don’t enter one, it’ll use the default pin. In any case, if you can’t remember the password or the pin, we got you covered! 

Follow these steps to reset the password so you can reset your TV:

  • Select Menu 
  • Select Settings
  • Choose Advanced Settings
  • Choose Safety
  • Select Reset Password
  • Press the up button twice, then press the down button and up button again
  • In the first box, enter 0310
  • In the second box, enter 0000
  • Create new password
  1. Unplug the TV

If you were unable to operate the menu screen, or do a soft reset, unplug the TV while it’s still turned on. 

Wait for 30 to 60 seconds before plugging it back in, and then check to see if the screen now works normally.

  1. Force Reboot

You can also try to force reboot/restart your TV to fix this issue. First, turn your TV on and then unplug it from the main power source. 

After that, press and hold the power button for 10 to 15 seconds before releasing it and turning on your TV. 

  1. Update Firmware

As we mentioned earlier, if the firmware update wasn’t completed successfully, your TV may be stuck on the logo page. So, here’s how to update your TV’s firmware:

To begin, follow these steps to determine whether an update is required:

  • Press the Start button
  • Select Settings
  • Choose All Settings
  • Select General menu
  • Choose About This TV

At this point, you’ll learn whether a firmware update is required or if it isn’t the issue at all. If you find out that there’s an update required:

  • Select Confirm

While the update is being installed, don’t press any buttons or turn off the TV. When the update is finished, the TV will turn back on by itself.

To Wrap Up

Read more: LG TV vertical banding

Don’t be alarmed if your LG TV is stuck on the logo screen; it happens to almost all LG users. The good news is that there are numerous ways to get it working again before calling your technician.

Begin with the most basic TV resting techniques. If they don’t work, see if your TV needs an update or a forced reboot, and hopefully, it’ll get back up and running!

Read more: LG TV static screen