As an experienced Firestick owner, I know the frustration of dealing with the dreaded ‘Network Disconnected’ issue. After encountering this issue myself and doing some research and testing, I’m here to share how I solved the problem and some other solutions I discovered. In this blog post, I’ll be discussing the various causes of the Firestick Network Disconnected issue and how to fix it.
This issue could be caused by wrong router placement, general Wi-Fi connectivity issues, or insufficient internet speed. What’s more, the Firestick may be experiencing glitches that are interfering with the network’s connection.
In this article, we’ll discuss in-depth the issue of having the Firestick network disconnected and how to fix it. Stick around!
Why Is the Firestick Network Disconnected?
To gain a better understanding of the Firestick network connectivity issue, we’ll walk you through three of its most frequent causes:
- Wi-Fi Connectivity Issues
Your internet connection could be the first culprit of your problem. To begin, the Firestick may not be connected to the currently operational network and need to be switched to it.
Moreover, the router’s location may be too far away for the device to obtain stable signals in order to function. Not to mention that the presence of obstructions such as walls weakens Wi-Fi signals.
It’s also possible that your Wi-Fi is experiencing general connectivity issues. In this case, you’ll need to test your internet connection on other devices, such as your phone, to verify that.
- Inadequate Internet Speed
The second potential cause is that your internet speed may be inadequate to operate your Fire TV.
Simply put, for a Firestick to run smoothly on your TV, it needs a broadband connection, a.k.a high-speed internet access. This connection should provide at least 3 Mbps for Standard Definition (SD) video streaming and 5 Mbps for High Definition (HD) video streaming.
Besides, if you want to stream 4K content, you’ll need to ensure that your internet connection can support 25 Mb/sec.
In any case, don’t forget to take into account all of the other devices that are currently connected to your Wi-Fi and using it, as this affects the speed.
By the way, you may see comments saying that the Amazon Firestick can operate at 3.5 Mbps. While this is correct, it won’t stream at the highest resolution available; it may reach 720p but is unlikely to reach 1080p.
- Firestick Glitches
Most electronic devices will occasionally experience a temporary malfunction, which we refer to as a glitch.
These glitches not only affect the sound, video, and powering cycle, but they can also disrupt network connectivity. Fortunately, as you’ll see in a moment, fixing them in a Firestick is a breeze.
Read more: Firestick keeps resetting itself
How to Restore Firestick Network Connectivity
Even though Firestick’s network disconnecting is a common issue, it’s the easiest to resolve. Check out the following three fixes to help you restore its Wi-Fi connection:
- Internet Connection Troubleshooting
Here are the three steps to troubleshooting your Wi-Fi connection:
- Check Network Status
The first step is to check your Firestick’s network status. This will reveal any issues that exist between the router and the Firestick or between the router and the internet. Here’s what to do:
- Press the Home button
- Go to Settings
- Choose Network
- Locate your network name
- Press the Play/Pause button
At this point, you’ll most likely discover that there’s a problem with either internet connectivity or speed, which you can check under “Signal Strength.” On a side note, internet speed and strength are correlated; as one increases, so does the other.
- Restart Router
If this problem doesn’t occur frequently with your device, a simple router/modem restart may be all that is required. Turn off your router and wait about a minute. Then, reopen it and wait a minute before testing the connection on your Firestick.
If that doesn’t work, and your router has a compatible speed but your Firestick is always having connectivity issues, move on to the third step.
- Get Wi-Fi Extender
When your router/modem is too far away from the Firestick and there’s no way to get it closer, it’s time to consider purchasing a Wi-Fi extender.
This device is also known as a range expander because it expands the range of internet signals. Thus, once installed, your Firestick will be able to use your internet at full speed.
- Restart Firestick
Most of the glitches that can block network connections can be resolved by restarting your Firestick, so here’s how to do it:
- Head to Settings
- Select My Fire TV
- Choose Restart
The screen will then show a message saying that your Fire TV is powering off. When it turns back on automatically after about 10 seconds, check to see if your network connection has been restored.
- Reconnect Your Network
A simple network re-establishment on your Firestick can retrieve its connection. You can do so by forgetting the network and then reconnecting to it; here’s how:
- Open Settings
- Select Network
- Locate your network’s name
- Press the Menu button
- Navigate to Forget the Network
- Press the Select button
- Find your network’s name again to reconnect to it
Read more: Firestick not working on LG TV
By now, you should be able to pinpoint the causes of having the Firestick network disconnected and how to fix them.
A word to the wise, don’t go straight to factory resetting your device. You’ll most likely be able to restore the connection using one of the solutions we highlighted. So don’t risk losing all of your stored data on the Firestick just yet.