Only getting one earbud at a time to connect and play sound is frustrating, and you may not know how to handle this issue.
Fortunately, this is a common issue that is typically easily solved through some troubleshooting you can do yourself at home.
If your AirPods have suddenly stopped connecting at the same time, there are a few ways to try and troubleshoot this before taking them in to the Genius bar to see if there is a deeper problem.
One of the selling points of the AirPods Pro is the way the earbuds connect automatically to your device, so when this feature stops working, you’re likely to wonder why and whether this is a sign of a larger problem with the equipment.
Before you jump to thinking something is wrong, try these troubleshooting tips to see if the earbuds start working again.
Why don’t my AirPods connect at the same time?
If you are wondering why only one of your AirPods is playing sound, this can be due to an issue with the earbuds or a problem with the latest software update.
To determine which one it is, you can start by trying to reset the AirPods to see if that fixes the issue.
If resetting the AirPods does not solve this issue, you can eliminate hardware issue from the list and re-download the latest software update for the AirPods.
This may fix the issue if it does indeed stem from a software update problem.
How to get my AirPods to connect at the same time?
You can try to reset the AirPods and see if they work properly after this. Put them back in the case and close it, leaving the earbuds inside for at least thirty seconds. Then take them out and see if they connect at the same time again.
If one of the earbuds still does not play sounds, you can try resetting the AirPods. To start the process of resetting the AirPods, put them in the case and leave them there for at least 30 seconds.
Next, open the lid of the charging case, still keeping the AirPods in place. On your connected device, like your iPhone or iPad, open the settings and find the Bluetooth connection between your device and the AirPods.
Tap on the “Forget this Device” option to sever the connection and wait 30 seconds before reconnecting the AirPods to the device.
If none of these solves the problem, you may have to take the AirPods into the Genius bar to get them fixed.
Why don’t my AirPods work at the same time?
If your AirPods aren’t working at the same time, there may be an issue with the hardware inside one of them. Check your connected device to see if both AirPods are recognized and show as charging.
If one does not appear on the screen or seems to be charging much slower than the other, this is a good indication that a hardware issue is the cause.
The best way to proceed if you suspect a hardware issue is to take them in to the Genius bar so the experts there can diagnose and repair the issue.
Read more: Can you use AirPods with Sony TV?
Why won’t both of my AirPods pro work at the same time?
The AirPods Pro are meant to connect seamlessly to your devices, providing you with a superior user experience than older models.
If one earbud stops working, there may be an issue with the wires or other interior components. If both earbuds work, but they will not play sound at the same time, this is more likely to be a software issue.
Try resetting the earbuds, which will often solve software based glitches. Place the AirPods in the charging case, leaving them in place for around thirty seconds before opening the lid.
Use the settings menu on your connected device to forget the Bluetooth connection between your device and the earbuds.
Leave them disconnected for at least thirty seconds before reconnecting the AirPods and checking to see if the sound is fixed.